Contact Us
Got a question about how we rank the fastest payout online casinos, spotted something that needs updating, or just want to tell us where we got it wrong? This page explains the best way to reach us and what to include so we can actually help.
What we can help with
Online Casinos is a review and comparison site, not a casino, so there are limits to what our team can do. We can help with the following:
- Questions about how we assess and rank payout speeds, bonuses or game libraries
- Corrections — if an offer, licence detail or payout time has changed since our last update, tell us and we'll check it
- Feedback on a review, comparison table or any page on the site
- General queries about how the site works and how we make money
We can't process deposits or withdrawals, resolve account disputes, or verify your identity with any operator — those requests go to the casino itself, usually through the live chat or support email listed on its own site. If your query concerns responsible gambling, our Responsible Gambling page has support routes and self-exclusion information worth reading first. Questions about how the site operates, our terms of use, or affiliate disclosures are covered on our Terms and Conditions page.
Before you get in touch
A lot of queries we receive are already answered elsewhere on the site, so it's worth a quick check first:
- If you're chasing a slow withdrawal, check the payout section of the relevant casino review — most delays come down to pending verification (KYC) rather than the operator itself.
- If a welcome bonus looks different from what's advertised, re-read the terms beside the offer on our rankings — wagering requirements, maximum bet limits and game exclusions can change how a bonus actually pays out.
- If you're weighing up several sites, our comparison tables set out ratings, bonus terms and payment options side by side, which usually answers "which one's faster" quicker than an email will.
Who we are and how we work
Online Casinos is run independently of the casinos we list. You can read more about how our reviews are put together, and how we stay impartial despite earning commission from some of the operators featured, on our About Us page. If you're weighing up options outside our main Irish rankings, our page on non-Gamstop casinos covers a separate set of considerations worth knowing before you sign up anywhere.
A note on gambling support
If you or someone you know is struggling with gambling, please don't wait to reach out — support services in Ireland can help regardless of which casino you play at. Our Responsible Gambling page lists the organisations and tools available, including deposit limits, time-outs and self-exclusion options offered by most licensed operators.
What to include in your message
To help us respond properly, try to include:
- The name of the casino or page your query relates to
- What you expected versus what actually happened, if you're flagging an error
- Any dates or screenshots that help explain the issue, without sharing sensitive account or card details
We read every message that comes in, though as an independent review team we can't always guarantee a fast turnaround — particularly for detailed research requests. General feedback and correction reports tend to get the quickest response.
Keeping your information safe
Please avoid sending passwords, full card numbers, or copies of identity documents through any contact form or email — no legitimate review site or casino operator needs these to answer a general query. If a message asks you for that level of detail, treat it as a red flag rather than a standard request.